Help and Support Center
Last Updated: July 30, 2026
Welcome to the IGT Logistics Help and Support Center.
This page provides information about our services, support procedures, request management process, communication channels, and the steps customers, carriers, vendors, applicants, and other website visitors may take when assistance is needed.
By contacting IGT Logistics or submitting a request through our website, you acknowledge that the information you provide may be used to review, process, and respond to your inquiry in accordance with our Privacy Policy and Terms and Conditions.
1. General Support Information
IGT Logistics provides support for freight quotes, active shipments, carrier matters, documentation, accounting questions, freight claims, employment inquiries, website issues, privacy requests, and other business related matters.
Our general contact information is:
Phone: +1 (630) 423 7662
Email: [email protected]
Mailing Address:
IGT Logistics
2001 York Road, Suite C60
Oak Brook, Illinois 60523
United States
General Business Hours:
Monday–Sunday: Open 24 hours
Office hours may change during federal holidays or other scheduled office closures.
For urgent assistance involving an active shipment, customers and carriers should call the telephone number listed above rather than submitting a website form or social media message.
2. How to Submit a Support Request
Support requests may be submitted through any of the following approved channels:
1. Call +1 (630) 423 7662.
2. Email [email protected].
3. Submit a request through the Contact Us page.
4. Contact the IGT Logistics representative assigned to your account or shipment.
5. Use the applicable customer or carrier portal when access has been provided.
When submitting a request, please select or clearly state the department or subject of your inquiry. Providing complete and accurate information will help us review and route your request more efficiently.
3. Information to Include With Your Request
Depending on the nature of your inquiry, please provide the following information when available:
1. Your full name.
2. Your company name.
3. Your email address and telephone number.
4. The IGT Logistics load number, quote number, invoice number, or reference number.
5. The shipment origin and destination.
6. The scheduled pickup and delivery dates.
7. A clear description of the question or issue.
8. Copies of relevant documents, photographs, receipts, invoices, bills of lading, rate confirmations, or delivery records.
9. The name of the IGT Logistics representative you have been working with.
Please do not submit passwords, complete banking credentials, Social Security numbers, complete tax identification numbers, or other highly sensitive information through a general website form, regular email, or social media message.
4. Freight Quotes and Service Questions
Customers may contact IGT Logistics for assistance with freight quotes, equipment selection, transportation services, lane availability, scheduling, and general shipping requirements.
To request a quote, please provide:
1. Pickup city, state, and postal code.
2. Delivery city, state, and postal code.
3. Requested pickup and delivery dates.
4. Commodity description.
5. Total weight.
6. Number and dimensions of pallets, pieces, or units.
7. Required equipment type.
8. Temperature requirements, when applicable.
9. Any special handling, appointment, permit, escort, or securement requirements.
10. Any known accessorial requirements.
Quotes are based on the information provided at the time of the request. Pricing, availability, and transit estimates may change if shipment details, market conditions, equipment requirements, or requested dates change.
A quote does not guarantee equipment availability or confirm that a shipment has been booked. A shipment is considered accepted only after the required documents and written confirmation have been issued by IGT Logistics.
5. Active Shipment Support
For assistance with an active shipment, please contact your assigned IGT Logistics representative or call +1 (630) 423 7662.
Active shipment support may include:
1. Pickup confirmation.
2. Shipment status updates.
3. Estimated arrival information.
4. Appointment coordination.
5. Delivery confirmation.
6. Delay notifications.
7. Driver or carrier communication.
8. Location or tracking assistance.
9. Document requests.
10. Assistance with unexpected shipment events.
For urgent matters, including a missed pickup, potential service failure, accident, cargo issue, rejected delivery, temperature concern, or security issue, please call immediately.
Email and website forms should not be relied upon as the only method of reporting a time sensitive shipment emergency.
6. Shipment Delays and Service Issues
Transportation may be affected by weather, traffic, equipment failure, road closures, government inspections, facility delays, appointment availability, driver hours of service requirements, labor disruptions, accidents, or other circumstances outside the direct control of IGT Logistics.
When IGT Logistics becomes aware of a material delay or service issue, we will make reasonable efforts to:
1. Confirm the available facts.
2. Contact the appropriate customer, carrier, facility, or service provider.
3. Communicate available updates.
4. Review reasonable recovery options.
5. Document the issue.
6. Continue providing updates when new information becomes available.
Estimated arrival times are estimates and are not guarantees unless a specific written agreement states otherwise.
7. Tracking and Shipment Visibility
Tracking availability may vary based on the shipment, carrier, equipment type, customer requirements, and technology used.
Customers may receive shipment updates through:
1. Direct communication from an assigned representative.
2. Email or telephone updates.
3. Customer portal access.
4. Electronic tracking links.
5. Automated shipment notifications.
6. Location updates supplied by the transporting carrier.
Tracking information may occasionally be delayed, incomplete, or unavailable because of device limitations, cellular coverage, technology interruptions, carrier participation, or other factors.
A temporary interruption in tracking does not necessarily mean that a shipment has stopped moving or that a service issue has occurred.
8. Pickup and Delivery Appointments
Appointment requests and changes should be submitted as early as possible.
Customers and carriers should provide:
1. The IGT Logistics load number.
2. The facility name and address.
3. The requested appointment date and time.
4. The facility contact information.
5. Any confirmation number.
6. The reason for the appointment request or change.
7. Any applicable receiving or shipping instructions.
Appointment availability is controlled by the applicable shipping or receiving facility. IGT Logistics cannot guarantee that a requested appointment time will be available.
9. Carrier Onboarding and Carrier Support
Motor carriers interested in working with IGT Logistics should complete the approved carrier onboarding process.
Carriers may be required to provide:
1. Legal business name.
2. Operating authority information.
3. USDOT and MC numbers.
4. Current insurance certificates.
5. Form W 9.
6. Banking or factoring information through an approved secure process.
7. Safety and compliance information.
8. Contact and dispatch information.
9. Signed carrier agreements.
10. Any additional documents required for verification.
Submitting an application does not guarantee approval. IGT Logistics may review carrier authority, insurance, safety performance, identity, operating history, fraud indicators, and other relevant information before approving or assigning freight to a carrier.
Carriers should immediately report changes involving their authority, insurance, ownership, contact information, factoring company, banking information, email domain, or dispatch contacts.
10. Load and Dispatch Assistance for Carriers
Carriers needing assistance with an assigned load should contact the representative listed on the rate confirmation.
Support may be available for:
1. Pickup or delivery instructions.
2. Appointment questions.
3. Facility contact information.
4. Load documentation.
5. Detention or delay reporting.
6. Lumper receipts.
7. Overage, shortage, or damage reporting.
8. Accessorial approval requests.
9. Delivery confirmation.
10. Emergency shipment assistance.
Carriers must report delays, accidents, cargo issues, rejected shipments, seal discrepancies, temperature issues, or other material events as soon as reasonably possible.
Accessorial charges must be reported and approved in accordance with the applicable carrier agreement and rate confirmation. Supporting documentation may be required.
11. Billing, Invoices, and Carrier Payments
For billing or payment assistance, please contact IGT Logistics and include the applicable load number and invoice number.
Payment related requests may include:
1. Invoice status.
2. Missing documentation.
3. Payment date questions.
4. Remittance information.
5. Quick Pay questions.
6. Factoring notices.
7. Payment discrepancies.
8. Customer billing questions.
9. Requests for account statements.
10. Requests for tax or company verification documents.
Invoices should include all documents required under the applicable agreement, including the signed proof of delivery and any approved receipts.
Incomplete, inaccurate, or missing documentation may delay processing.
Changes to banking or factoring information may require additional identity and fraud prevention verification. IGT Logistics may contact previously verified representatives before accepting requested payment changes.
12. Freight Claims, Loss, Damage, and Shortage
Potential cargo loss, damage, contamination, temperature deviation, theft, or shortage should be reported as soon as it is discovered.
The reporting party should preserve all relevant evidence and provide:
1. The IGT Logistics load number.
2. The bill of lading.
3. The delivery receipt.
4. A description of the affected cargo.
5. Photographs or video when available.
6. The quantity and value of the affected cargo.
7. Inspection reports.
8. Repair or replacement estimates.
9. Commercial invoices.
10. Salvage information.
11. Any written statements or supporting records.
Reporting a potential claim does not constitute acceptance of responsibility or confirmation that the claim will be paid.
Claims are reviewed according to the applicable agreements, shipping documents, federal and state law, carrier liability rules, and available evidence.
Customers, carriers, consignees, and other parties must take reasonable steps to protect the cargo from additional loss and preserve the affected goods until appropriate instructions are provided.
13. Account and Portal Assistance
Customers or carriers experiencing difficulty accessing an IGT Logistics portal should contact their assigned representative or email [email protected].
For security purposes, IGT Logistics may require identity verification before restoring access, changing account information, or discussing confidential shipment or payment records.
Users are responsible for protecting their login credentials and should not share passwords with unauthorized individuals.
Suspected unauthorized access should be reported immediately.
14. Website Technical Support
Website visitors may report technical problems involving:
1. Forms that do not submit properly.
2. Broken links.
3. Missing pages.
4. Portal access problems.
5. Incorrect website information.
6. Mobile display problems.
7. Accessibility concerns.
8. Security concerns.
9. Suspicious messages claiming to represent IGT Logistics.
10. Problems accessing the Privacy Policy or Terms and Conditions.
When reporting a technical issue, please include the page involved, the device and browser used, the approximate time of the issue, and a screenshot when available.
15. Privacy and Personal Information Requests
Questions regarding the collection, use, correction, or deletion of personal information should be submitted through the contact information provided in the IGT Logistics Privacy Policy.
The request should include enough information for IGT Logistics to identify the relevant records and reasonably verify the identity and authority of the person submitting the request.
Certain records may be retained when required for legal, regulatory, security, fraud prevention, contractual, or legitimate business purposes.
Please review the Privacy Policy for additional information about your privacy rights and our information practices.
16. SMS and Text Message Support
Users who have agreed to receive text messages from IGT Logistics may request assistance by replying with the word HELP.
Users may stop future text messages by replying with the word STOP.
Message and data rates may apply. Message frequency may vary.
Wireless carriers are not responsible for delayed or undelivered messages.
Text messaging should not be used to send highly sensitive information, complete financial credentials, or emergency information when immediate telephone assistance is available.
Additional SMS terms are available in the IGT Logistics Terms and Conditions and Privacy Policy.
17. Careers and Employment Support
Questions regarding employment opportunities, applications, interviews, onboarding, background screening, employment verification, or workplace matters should be directed to the appropriate Human Resources or Talent Acquisition representative.
Applicants should only submit personal documents through an approved IGT Logistics process.
IGT Logistics will not request payment from an applicant in exchange for an interview, job offer, training, equipment, or employment opportunity.
Suspicious recruitment messages should be reported to [email protected].
18. Fraud and Impersonation Concerns
Customers, carriers, vendors, and applicants should remain alert for fraudulent communications from individuals falsely claiming to represent IGT Logistics.
Please contact us immediately if you receive:
1. Unexpected instructions to change banking information.
2. Requests to send money to an unfamiliar account.
3. Messages from an unrecognized email domain.
4. Requests for passwords or security codes.
5. Suspicious rate confirmations or shipment documents.
6. Employment offers involving payments or equipment purchases.
7. Requests to bypass normal verification procedures.
8. Communications that appear altered, inconsistent, or unusual.
Do not rely only on the contact information contained in a suspicious message. Verify the request by calling the telephone number published on the official IGT Logistics website.
19. Social Media Support
Official social media pages may be used for general questions and public communication.
Social media should not be used for:
1. Urgent shipment support.
2. Claims.
3. Payment disputes.
4. Banking changes.
5. Legal notices.
6. Confidential customer or carrier information.
7. Personal employment documents.
8. Privacy requests containing sensitive information.
Messages sent through social media may not be monitored continuously.
20. Request Review and Resolution Process
Support requests are generally handled through the following process:
Step 1: Request Received
IGT Logistics receives the inquiry through an approved contact channel.
Step 2: Verification
We may verify the identity of the person submitting the request and request additional information or documentation.
Step 3: Department Assignment
The request is directed to the department or representative best suited to review it.
Step 4: Review
The available information, documents, agreements, shipment records, or account history are reviewed.
Step 5: Communication
IGT Logistics may provide an answer, request more information, explain available options, or provide a status update.
Step 6: Resolution or Closure
The request may be resolved, escalated, referred to another party, or closed when no further action is available or required.
The time required to resolve a request will depend on its complexity, urgency, the completeness of the information provided, and whether assistance from customers, carriers, facilities, insurers, financial institutions, government agencies, or other parties is required.
21. Priority of Support Requests
IGT Logistics may prioritize requests based on urgency and operational impact.
The following matters generally receive priority:
1. Safety emergencies.
2. Active shipment disruptions.
3. Accidents or cargo security concerns.
4. Potential cargo loss or damage.
5. Temperature controlled shipment concerns.
6. Missed pickups or deliveries.
7. Suspected fraud or unauthorized account activity.
8. Time sensitive legal or regulatory notices.
Routine quote requests, document requests, payment questions, portal issues, and general inquiries may be handled during regular business hours.
22. Escalating an Unresolved Issue
When an issue has not been resolved, the requesting party may ask that the matter be escalated.
An escalation request should include:
1. The original request date.
2. The IGT Logistics load or reference number.
3. The names of the representatives previously contacted.
4. A summary of the issue.
5. The resolution being requested.
6. Copies of relevant previous communications.
Submitting an escalation request does not guarantee a specific outcome. Escalated matters will be reviewed based on the available facts, applicable agreements, supporting documentation, and relevant law.
23. Emergency Situations
In the event of an accident, personal injury, fire, cargo theft, hazardous material release, or immediate threat to public safety, contact emergency services first by calling 911 or the appropriate local emergency number.
After contacting emergency services, notify IGT Logistics at +1 (630) 423 7662 as soon as it is safe to do so.
This Help and Support Center is not an emergency response service.
24. Accuracy of Information
IGT Logistics makes reasonable efforts to provide accurate and useful support information. However, website content may not address every circumstance or replace the terms of a written agreement.
If information on this page conflicts with an executed agreement, rate confirmation, bill of lading, carrier agreement, customer agreement, Privacy Policy, or Terms and Conditions, the applicable signed agreement or governing document will control.
25. No Guarantee of Specific Results
IGT Logistics will make reasonable efforts to review and respond to legitimate support requests. However, we do not guarantee that every request can be resolved in the manner requested by the person submitting it.
Resolution may depend on applicable contracts, carrier participation, customer instructions, available documentation, legal requirements, insurance coverage, facility decisions, or circumstances outside the control of IGT Logistics.
26. Updates to This Help and Support Center
IGT Logistics may revise this Help and Support Center from time to time to reflect changes to our services, contact methods, support procedures, legal obligations, technology, or business operations.
The date shown at the top of this page identifies the most recent revision.
Continued use of the website or support services after an update constitutes acknowledgment of the revised information.
27. Contact Us
Questions about this Help and Support Center may be directed to:
IGT Logistics
2001 York Road, Suite C60
Oak Brook, Illinois 60523
United States
Phone: +1 (630) 423 7662
Email: [email protected]
For urgent active shipment assistance, please call directly.
